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SHIPPING POLICY

UPDATE: Due to the worldwide Covid-19 outbreak, shipping delays are possible. These are out of our control, and we apologise for any inconvenience caused.

PROCESSING TIME


Our processing time for the Nanovac Capsule including order verification, quality check, and packaging can be up to 1-3 days before shipping.

SHIPPING TIME

Here's how long you should expect to wait to get your order.
COUNTRY
SHIPPING
COST
DELIVERY TIME
United
States
Standard Shipping
Free
10-20 Business days
Express Delivery
$4.99 USD
4-15 Business days
United Kingdom
Standard Shipping
Free
10-20 Business days
Express Delivery
£2.99 GBP
2-3 Business days
Germany
Standard Shipping
Free
10-20 Business days
Express Delivery
$3.99 EUR
4-15 Business days
Australia
Standard Shipping
Free
10-20 Business days
Express Delivery
$6.99 AUD
4-15 Business days
Canada
Standard Shipping
Free
10-20 Business days
Express Delivery
$5.99 CAD
4-15 Business days
Rest of
World
Standard Shipping
Express Shipping
Free
$4.99 USD
10-20 Business days
4-15 Business days

RETURNS & REFUNDS

Once the product has been processed (1x24 hours)  including order verification, crafting, assembling, quality check, and packaging, we are no longer accept any cancellation of order.
CANCELLATIONS
However, as long as the package has not already processed, we can cancel your order and issue a full refund.
Let us know at  help@nanovac.co  that you'd like to cancel your order as soon as possible and within 24 hours after the order has been placed.
Don't forget to include your order number and reason why you'd like to cancel.

RETURNS, REFUNDS & REPLACEMENTS
For a retunds, refunds or replacements, we only accept the products that arrive in a certain condition:
Damaged Items
Wrong item received
To complete your refund, send the product back to the return address and a refund will be issued within 7 working days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.